Holy Cross Athletics

To access your tickets via your online account, follow the instructions below. If you have trouble logging in, you can contact the ticket office by calling or texting us at 1-844-GOCROSS. You can also email us at tickets@holycross.edu.

1. Visit GoHolyCross.com/tickets and click on My Account.

2. Enter your username and password to log into your account. If you have not yet logged in or need assistance, please contact the ticket office at 1-844-GOCROSS. If you are logging in for the first time but already have tickets in your account, please DO NOT create a new account. Simply call the ticket office during normal business hours or visit the ticket office on game day.

3. Within your account menu, select Events and Tickets.

4. Select the game(s) you would like to add to your digital wallet. Fans who would like to transfer their ticket(s) will still need to add to their digital wallets to complete the transfer.

From an Apple Device:

1. Add your tickets to your digital wallet app by following the steps outlined above.

2. Open your digital wallet, tap the three dots located in the upper right corner.

3. Tap the Share icon. From there, you can email or text the ticket(s) directly to your contact.

From an Android Device:

1. Add your tickets to your digital wallet app by following the steps outlined above.

2. Open the Android-based wallet app and tap the information icon in the bottom right-hand corner.

3. Tap Share Pass. From there, you can email or text the ticket(s) directly to your contact.

Accepting a Transferred Ticket

1. Recipients will receive a link by text or email.

2. Click the link and follow the steps outlined above to add the tickets to your digital wallet.

3. Present tickets at the gate to be scanned and enjoy the game!

Flexibility

• Manage tickets from your mobile phone using your AudienceView account
• Seamless transfer of tickets

Ease of Use

• Avoid waiting in Will Call lines to pick up your tickets
• No need to print your tickets! Simply present your smartphone with digital tickets at the gate

Security

• Prevent your tickets from getting lost or stolen
• Prevent possible ticket fraud via counterfeit tickets

Responsibility

• For the health and safety of our fans, we reduce touch points to prevent the spread of COVID-19
• By eliminating printing and shipping, we are decreasing our environmental footprint and reducing our expenses

• The default delivery method for all tickets will now be email. Fans can then add their tickets to a digital wallet, present a digital PDF at the gate or print at home if they prefer a physical ticket.
• Our traditional physical ticket books will no longer be mailed to season ticket holders.
• Fans without compatible smartphones or printers may make other arrangements for ticket delivery by contacting the ticket office at 1-844-GOCROSS or tickets@holycross.edu.

• Digital tickets may be used on any type of smartphone with a digital ticket viewer (such as Apple, Android, Windows, Blackberry, etc.).
• Apple Wallet files may only be used on Apple iPhones with the Apple Wallet app. Apple Wallet comes pre-installed as an app from Apple in operating system iOS 6. Wallet is only available on iPhone devices running iOS 6 or later. iPhone 5 comes with iOS 6 pre-installed, whereas iPhone 3GS devices or later can be upgraded to iOS 6
• Please note: iPads DO NOT support Wallet regardless of iOS versions

All of the tickets from any single order will be emailed within the same single PDF attachment. You can open the attachment and scroll through to have the ushers scan each QR code, or, if you have added your tickets to a digital wallet, you can transfer tickets to the other members of your group.

• If your tickets have been added to a digital wallet, then there is no need to access your email. Just open the wallet app and select your tickets.
• If you have not added your tickets to digital wallet and you are unable to access your email at the stadium, you can go to a ticket window at the facility and ask to have your ticket printed. NOTE: We can only print tickets for the ticket account holder, and photo ID will be required prior to reprints being issued.

Check that the brightness on your phone is set to 50% or higher. If your ticket still is not scanning, you can go to any ticket window and a representative will assist you with your tickets.

Tickets will not be viewable on your account until close to the start of the season.

Please troubleshoot issues in the following ways. If you still have not received your tickets after addressing the issues below, please contact the Holy Cross Ticket Office.

• Make sure your account has the correct email address.
• Check your spam folder.
• Make sure that your spam guard and settings allow you to receive emails with attachments.
• Be sure to add tickets@holycross.edu to your safe senders list.
• Please allow at least one hour for your tickets to arrive.

Simply go to GoHolyCross.com/Tickets and login to your account. There you will be able to add your tickets back to your phone.